Exchange & Return Policy

For support: info@onyxsneakers.shop | WhatsApp: +20 106 008 8335

1) Return & Exchange Window

• Returns: within 3 days from the delivery date.

• Exchanges: within 7 days from the delivery date.

2) Eligibility Conditions (Must Apply)

To be eligible for a return or exchange, the item must be:

• Unused and in original condition

• With the original box/packaging (not damaged)

• With all tags/accessories (if any)

• Returned with order number / proof of purchase

3) Items Not Eligible

We cannot accept returns or exchanges if:

• The item is used or shows signs of wear (creases, scratches, dirt, odor, etc.)

• The box/packaging is missing or damaged

• The request is submitted after the allowed time

• The product is marked Final Sale / Clearance (if stated on the product page)

4) Wrong Item / Damaged / Defective Item

If you receive:

• The wrong item, or

• An item with a manufacturing defect, or

• Damage caused during shipping
  Please contact us within 48 hours of delivery with clear photos/video. We will arrange a replacement or return according to the case.

5) How to Request a Return or Exchange

Send us the following:

• Order number

• Name + phone number

• Reason (return / exchange)

• Photos of the item and the packaging

Contact:

• Email: info@onyxsneakers.shop

• WhatsApp: +20 106 008 8335

6) Pickup / Shipping Fees

• If the return/exchange is due to our mistake (wrong item/defect), we cover the shipping.

• If the return/exchange is due to customer preference (size change, change of mind), shipping fees may apply.

7) Refunds (If Applicable)

After receiving and inspecting the returned item:

• We will confirm whether the return is approved.

• Approved refunds (if applicable) will be processed to the original payment method or as store credit, depending on the payment option used and the case.

• Processing time may take 3–10 business days after approval.

8) Important Notes

• Please keep the item packed safely to avoid damage during return shipping.

• Any return/exchange that does not meet the conditions above may be rejected and sent back.