Terms & Conditions

Last Updated: 18 February 2026

Welcome to Onyx Sneakers (“we”, “us”, “our”). By accessing or using onyxsneakers.shop (the “Website”), you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use the Website.

1) Business Information

• Store Name: Onyx Sneakers

• Company Name: Onyx Sneakers

• Country: Egypt

• Customer Support Email: info@onyxsneakers.shop

• WhatsApp: 01060088335

2) Eligibility & Use of the Website

By using the Website, you confirm that you:

• Are legally able to enter into a binding agreement under applicable law.

• Will provide accurate and complete information when placing orders.

• Will not misuse the Website (including fraud, hacking, or attempting to disrupt services).

We may restrict or suspend access if we reasonably believe there is misuse or suspicious activity.

3) Coverage Area

We sell and deliver within Egypt only.

4) Ordering Process (Website Orders)

Orders are placed through the Website. When you place an order:

1. You select products and submit your order request through checkout.

2. You provide delivery/contact details.

3. You receive an order confirmation (on-screen and/or by email/WhatsApp where applicable).

Important: Your order is considered accepted once we confirm availability and process it for dispatch. We may cancel orders due to out-of-stock items, pricing errors, suspected fraud, or delivery limitations.

5) Product Information

We strive to display accurate product descriptions, images, and details. However:

• Colors may vary slightly due to screen settings and lighting.

• Product availability may change without notice.

If you have questions about sizing or product details, contact us before ordering.

6) Pricing & Promotions

• Prices are shown on the Website in EGP unless stated otherwise.

• Promotions, discount codes, and offers may:

  • Have limited validity periods,

  • Exclude certain items/collections,

  • Be limited to one per order,

  • Be changed or withdrawn at any time.

If a pricing or discount error occurs, we reserve the right to correct it and/or cancel the order (with notice).

7) Payment

Available payment methods are shown at checkout. We may add, remove, or modify payment options from time to time.

8) Shipping & Delivery

• Delivery is within Egypt only.

• Estimated delivery times and shipping fees (if any) are shown at checkout or on the shipping policy page.

• Delivery timeframes are estimates and may be affected by factors beyond our control (e.g., holidays, weather, courier delays).

Delivery Attempts / Unreachable Customer
If the courier cannot reach you or the address is incorrect/incomplete, delivery may be delayed or the order may be returned. In such cases, re-delivery fees may apply.

9) Cancellations & Order Changes

To request cancellation or changes, contact us as soon as possible via:

• Email: info@onyxsneakers.shop

• WhatsApp: 01060088335

If the order has already been processed or shipped, cancellation or changes may not be possible.

10) Returns, Exchanges & Refunds

Return/exchange/refund rules (including eligibility period, conditions, and shipping responsibility) are governed by our Return & Exchange Policy published on the Website.
If there is any conflict between these Terms and the Return & Exchange Policy, the Return & Exchange Policy will apply regarding returns/exchanges/refunds.

11) Defective / Wrong Items

If you receive:

• A defective item, or

• The wrong item

Please contact us within a reasonable time after delivery and provide your order number and clear photos/video where applicable. We will review and propose a resolution (replacement/exchange/refund) according to our policies and applicable consumer protection rules.

12) Customer Responsibilities

You agree to:

• Provide accurate delivery details.

• Be available or ensure someone can receive the order.

• Handle products with reasonable care after delivery.

• Follow care instructions (if provided).

13) Intellectual Property

All content on the Website (including images, logos, product photos, text, design, and trademarks) is owned by or licensed to Onyx Sneakers. You may not copy, reproduce, distribute, or use any content without written permission.

14) Limitation of Liability

To the maximum extent permitted by law:

• We are not responsible for indirect or consequential losses (e.g., loss of profit, business interruption).

• Our total liability for any claim related to an order will not exceed the amount paid for the product(s) in that order.

Nothing in these Terms limits rights that cannot be limited under applicable law.

15) Privacy

Your use of the Website is also subject to our Privacy Policy. We handle personal data according to our Privacy Policy and applicable Egyptian laws.

16) Changes to These Terms

We may update these Terms at any time. Updates become effective once published on the Website with a revised “Last Updated” date. Continued use of the Website means you accept the updated Terms.

17) Governing Law & Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes shall be subject to the competent courts in Egypt, unless mandatory consumer protection rules require otherwise.

18) Contact

For questions or support:

• Email: info@onyxsneakers.shop

• WhatsApp: 01060088335